Longwood University's Digital Education Collaborative office and the Office of Information Technology Services reserve the right to alter any part of this publication at any time.
Printing Services offers faxing service for students.
All Longwood students are provided with basic cable service.
For questions concerning cable TV service or to report a problem please contact Shentel at 1-855-267-7289
Student Printing From the Computer Labs
Printing is available at the rate of nine cents per page for black and white and one dollar per page for color.
You will pay for printing charges with Lancer CA$H in the computer labs and the Greenwood Library.
To print, you will need to swipe your ID card and pay for the print job at the printer before the job is released. You should make sure that you have money on your Lancer Ca$h ID card BEFORE printing.
Problems with the Lancer CA$H purchase, should be reported to the LancerCard Center at 434-395-2715 or email firstname.lastname@example.org.
Please visit the Academic Computing website for lab hours and available software.
Laptop Computer Program
All incoming students are required to have a laptop computer. Learn more about Longwood's laptop requirement and view minimum specification recommendations.
Residence Hall Network Access
There will be a network connection for each student in their residence hall/apartment. ALL students will be required to register their personal computers with Shentel.
The LancerNet wireless network is available for student, faculty, and staff use. Learn more about Longwood's wireless network including step by step instructions on how to connect.
Shentel wireless is available in the residence halls and Longwood managed apartments. Students will create a username and password to be used to access Shentell wireless during their hard-wired registration on Shentell's network.
Computer Repair Center
The purpose of the C.R.C. is to provide students with hardware/software support and troubleshooting services for their computers. Students are to follow the guidelines below:
- The student is to contact the RTA for technical assistance first. The RTA will refer students the Computer Repair Center as necessary.
- If the student has a Dell computer, they have the option of calling Dell directly at 1-800-234-1490 for assistance.
- If the student has a Macintosh computer, they have the option of calling Apple directly at 1-800-275-2273 for assistance.
If you need further assistance, please contact User Support Services at 434.395.4357.
**Please do NOT bring your computer to User Support Services or the Computer Repair Center until such time you have seen your RTA and have been contacted to bring it in.**
Electronic Mail is available to all students. You may get your electronic mail information at User Support Services in the basement of French.
Students use Live Mail, an email system based on the Exchange Labs interface powered by Microsoft Live@edu, to maintain their Longwood email accounts. Features available in the Live Mail system include a full service calendar, an address book, signatures, and much more. Additionally, Live Mail enables you to send and receive mail and view your mail folders from any where in the world!
LancerNet ID and Password
Upon admittance, each student will be assigned a LancerNet ID and password. This ID and password will be used to access Canvas,myLongwood and Academic Computing Lab computers. The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a one hundred and twenty-day cycle. CYPHIR, a web based tool that will allow students to change their LancerNet password is available at: https://piedmont.longwood.edu/cyphir/
Resident Technology Associate Program/Student Support Desk
The Residential Technology Associate (RTA's) are among the most skilled with technology on campus. Their expert technical skills combined with their enthusiasm and dedication to provide excellent service to the Longwood student body makes them an important asset to Longwood University.
The Resident Technology Associates will provide one-on-one support, teach formal training classes and form peer technology support groups within the halls. The RTA's and assistant RTA's will report to the University early each fall to receive intensive training in what will be equivalent to a technology boot camp.
The RTA’s are available for student support 7 days a week at the new RTA Student Support Desk located at the Help Desk on the ground floor of French Hall.
Monday – Thursday 9 a.m. - 9 p.m.
Friday 12 p.m. - 5 p.m.
Saturday 12 p.m. - 5 p.m.
Sunday 12 p.m. - 9 p.m.
Need to place a work order, have a quick question, or want to chat with an RTA during these hours? Please visit http://rta.longwood.edu
MyLongwood is a web portal available to students, faculty and staff. Students will use the myLongwood portal to perform important functions such as registration for classes, checking grades, and accessing student account and financial aid information.
Go to myLongwood portal.
Protecting Your Computer
Keeping our network secure is everyone's responsibility. For complete instructions on how to keep your computer protected visit:
Digital Education Collaborative: Instructional Technology Collaborators
The Digital Education Collaborative (DEC) will provide the support and structure behind the University's commitment to academic success and pedagogical excellence through the effective application of instructional technology. The Instructional Technology Collaborators (ITCs) and the Rufnerstudent staff within the DEC are active participants in providing the support and structure behind the University's commitment to teaching and learning excellence through the effective application of instructional technology.
ITCs provide one-on-one support to faculty, staff, and students regarding use of instructional technology. Areas supported included, but are not limited to: Canvas, IPads and apps, Panopto (personal and classroom capture), Respondus LockDown Browser and monitor, video conferencing via WebEx, Promethean or Smart Boards, troubleshooting technology issues (including open education resources such as tf, Dropbox, Google Drive, etc). The ITCs are located just inside Ruffner 128. Operating Hours are updated on the DEC page.